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TERMS AND CONDITIONS CUSTOMERS

Acceptance of Terms and Conditions

Please read these terms and conditions carefully before using go-mall.online (digital online mall) (referred to as “Go-Mall”). By accessing or using the platform, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use the platform.

Go-Mall is the storefront portion of Go-Ads, a digital marketing program. Go-mall is a multi-vendor environment, facilitating the showcasing, marketing and sale of products and services, by registered, approved and verified vendors.

Platform Usage

  1. All Customers can make use of the platform free of charge.
  2. Should a customer have any queries or questions with regards to a product, they are required to contact the Vendor directly.
  3. Go-Mall is not responsible for any negotiations, product orders or any other arrangements that the customer has made with the Vendor with regards to the vendor’s products, delivery, pick-up or any other arrangement agreed to between the two parties.

Vendors

  1. Vendors are verified, as far as possible, before being listed on the platform.
  2. Customers are reminded that some vendors are artisans and that handmade products are unique and do not have the conformity of mass produced products.

Prohibited Products and Services

Unfortunately there are products and services that will not be allowed on Go-Mall. Below is a list of such products, but the list is not limited to these products and/or services.

  1. Live animals.
  2. Weapons that requires municians, license or registration.
  3. Any form of illegal drug.
  4. Any form of pornography.
  5. Adult entertainment, services or products.
  6. Plants that are protected or require a license.

Intellectual Property

  1. The platform and its contents, including but not limited to text, graphics, images, logos, trademarks, and software, are the intellectual property of the platform provider or its licensors. You may not copy, modify, distribute, sell, or lease any part of the platform without prior written consent.
  2. By using the platform, you grant the platform provider a non-exclusive, royalty-free, worldwide license to use, reproduce, share, distribute, and display any content that has been created by the platform for the purposes of providing the platform services.

Prohibited Conduct

  1. You agree not to use the platform for any unlawful or unauthorised purpose. You must comply with all applicable laws and regulations while using the platform. This includes but is not limited to offensive, misleading, or prohibited content, including hate speech, illegal products or services, or content that violates intellectual property rights.
  2. You may not engage in any activity that interferes with or disrupts the platform’s functionality, security, or availability.
  3. You may not upload, post, or transmit any content that is defamatory, obscene, infringing, or otherwise objectionable.
  4. You may not attempt to gain unauthorised access to any part of the platform, accounts, or networks connected to the platform.
  5. You may not use the platform for any form of unethical or deceptive advertising practices.

Fees

  1. The utilisation of the mall for customers is free.
  2. The cost of shipping of any product is for the account for the customer and is not included in the price of the products.
  3. The fees charged by the customer’s financial institution are for the account of the customer.

Returns and Refunds

  1. Customers must notify Go-Mall of their intention to return a product to a vendor and the reason for the return.
  2. After notifying Go-Mall the customer must then contact the vendor directly to return the product.  The client is responsible for shipping costs for the returning of the product.
  3. The vendor is responsible for the exchange or refund of the product to the customer.  The refund amount will be the price of the product, less any commissions paid to Go-Mall for services provided.
  4. Should the customer not be able to reach a satisfactory resolution with the vendor, the customer can lodge a complaint with Go-mall by sending an email to info@go-mall.online and clearly state the dispute.
  5. Go-Mall will endeavour to resolve the dispute. Should the dispute not be able to be resolved, Go-Mall reserves the right to appoint an external mediator/ ombudsman, or any other external independent person or entity to assist with the resolution of the matter.

Vendor Termination

  1. Vendors can be removed from the platform, if it is found that the vendor is engaged in misleading practices like delivering products different to that advertised, without consulting the customer first and obtaining their approval.
  2. In the event that Go-Mall receives numerous complaints from customers with regards to a vendor, Go-Mall reserves the right to remove the vendor from the platform.
  3. Should a vendor be using the platform to market counterfeit products, or can not prove the legitimacy of the branded products that they sell, the vendor will be removed from the platform.  Go-Mall reserves the right to report such a vendor to the relevant authorities.


Limitation of Liability

  1. In no event shall the platform provider’s total liability to you for all claims arising out of or in connection with the use of the platform, exceed the amount you paid to the platform, if any, to use the platform.

Modification of Terms

  1. The platform provider reserves the right to modify these terms and conditions at any time without prior notice.  The updated terms will be effective upon posting on the platform.
  2. It is the responsibility of the customers and vendors to review the terms periodically to stay informed of any changes.

By using the platform, you acknowledge that you have read, understood, and agreed to these terms and conditions.